The 6 Dos and Don’ts of Photo Uploads in Matrix

Based on your feedback, we continue to refine the way you view photos in Matrix. When you click on a photo in Matrix or click the Larger View button, the photo viewer will now show you photos at up to 1600 x 1200 pixels. Or, in other words, pretty dang high-quality photos.

Dos and Don’ts of Photo Uploads

DO upload JPG and JPEG files.

DON’T upload PNGs or any other file extensions.

DO upload photos at least 1600 x 1200 pixels in size

DON’T upload anything larger than 5 MB

DO choose ‘actual size’ or ‘original size’ when transferring photos from your mobile device to your email

DO use landscape orientation whenever possible

Pro tip: If you have two portrait orientation images, use an app to combine them into a single landscape orientation file.

Portrait to Landscape photo illustration

Other Helpful Photo Specs

Agent Photos: minimum of 200 x 300 pixels in size. The maximum display is 400 x 600 pixels. Portrait orientation will display better than landscape orientation.

Office Logos: minimum of 200 x 200 pixels in size. Portrait orientation will display better than landscape orientation.