Editor’s Note: Post updated 3/26/20
Real estate professionals across Colorado are feeling the uncertainty associated with rapidly-changing conditions surrounding the Coronavirus (COVID-19) pandemic. REcolorado is committed to giving you the resources you need to support your business while protecting the health and safety of our employees, customers, and partners.
Please read the information below carefully so you can know what to expect from us.
The REcolorado team has activated our Business Continuity Plan and is working from home through April 30, and perhaps longer, as we continue to support social distancing efforts needed to combat the spread of Coronavirus (COVID-19).
The good news is, we’re still here for you! And with more online options, you can get the support you need while our communities support health and safety.
Customer Care – Use Email Please
Our Customer Care team will continue to be available as we work remotely. The very best way to contact and get a speedy response is to send us an email at support@REcolorado.com. If you’d prefer a phone call, you may request a response call in your email or you may call us at 303.850.9576 and leave a voicemail. We will call you back just as soon as we can, based on call volume. Because we are working from home, all phone calls will go to voicemail and could come from a “blocked” number. We appreciate your patience as response times may fluctuate.
Training and Education – More Online Options
While we work from home, all hands-on training classes scheduled at the REcolorado Training Center will be conducted as live webinars. If you’ve already registered for a live training class, you’ll receive an email with a link to join us via webinar. If you’re not yet signed up, please join us remotely by registering for an upcoming Live Training Webinar.
With permission from DORA, REcolorado will temporarily offer CE credit for eligible Live Webinars through April. Information will be provided during the webinars, as well as in a follow-up email, explaining how to claim CE credit for eligible classes.
In addition to live webinars, you can find new and updated online training resources in the REcolorado Learning Center, including training videos, recorded webinars, and how-to documents. Find even more reference documents and input forms in the REcolorado Resource Center.
Real Estate Services, Showings, and Open Houses
On March 26, REcolorado decided to temporarily disable the ability to enter open houses in REcolorado Matrix beginning immediately. Scheduled open houses will be removed and the listing broker will be notified. This will remain in effect until concern over the coronavirus pandemic eases and the restriction can be lifted.
At this time, REcolorado is not making changes to the ability to schedule showings. If our Board of Directors determine restrictions should be implemented in REcolorado, we’ll let you know right away.
So you can be safe and make the best decision for you, your business, and your clients, be informed.
- Review the National Association of REALTORS® guide Coronavirus: A Guide for REALTORS®
- Stay up to date on information from the CDC and the World Health Organization.
- Take preventative measures like hand washing and social distancing
- Speak openly and honestly with your clients
- Consider all the marketing opportunities available, like virtual tours, photos, and reverse prospecting
- Seek guidance from your managing broker
Stay safe and healthy. We will continue to monitor and track the situation and communicate with you if there are any changes.
If you have questions, please email our Customer Care team at support@REcolorado.com.