Use ‘ReportIt’ to Let Us Know About Potential Listing Errors and MLS Rule Violations
At REcolorado, our approach to all MLS rules and regulations is education first. We strive to make complete, easy to understand information available to all our customers. If all real estate professionals who use REcolorado Matrix take the time to ensure accurate listing details, then that increases the value you are providing to your clients. You’re giving them access to the most accurate and up-to-date information they simply can’t get from any of the national home search sites.
Having accurate and complete listing information is critical to your business, and you can help by letting us know when you see something amiss using the ReportIt buttons.
What is ReportIt?
ReportIt isn’t a way to get a broker in trouble, and we don’t automatically assess a fine. When you alert us, our data integrity team will investigate the details by reaching out to the listing broker to get a better understanding of intent. If the details truly don’t match up with REcolorado Rules and Regulations, we help the listing broker make the correction.
When you submit a report, your name and information stop with us. In other words, if you use ReportIt, we won’t share any of your information with the listing broker. Privacy matters and we’re all about it.
ReportIt – Listing Errors in REcolorado Matrix
More than 26,000 real estate professionals use REcolorado Matrix to circulate a ton of valuable listing information, which, in turn, makes the market go ‘round. A built-in tool, Listing Data Checker, scans those listings for potential errors, but you can help, too!
If you run across details on a listing that you think are a bit inaccurate or shouldn’t be there at all, use the ReportIt button to let us know. You can find the button in the icon section beneath the photo viewer on the Full display of any listing in Matrix.
ReportIt – Clear Cooperation Policy
The National Association of REALTORS® introduced the Clear Cooperation Policy to protect your right to serve home buyers and sellers by ensuring you have access to accurate and comprehensive listing inventory. We take an education-first approach to this policy, striving to communicate the value of cooperation between brokers. However, when a violation occurs, we rely on brokers to report them.
If you believe a listing is being marketed in violation of the Clear Cooperation Policy, you can submit a report to our Data Integrity team using the ReportIt: Clear Cooperation Policy button on your CONNECT dashboard. We’ll ask for key details, including the listing address, broker name or office, description and date of the violation. If you have supporting documentation, like a timestamped photo or screenshot, you can include that as well.
ReportIt – Other Rule Violations
You’ll notice another button on your REcolorado CONNECT dashboard. Use the ReportIt: MLS Rules to let us know about potential violations of REcolorado Rules & Regulations outside of Matrix. Our Data Integrity team will investigate the issue, reach out to the broker, and help make corrections.
Check for Compliance Notes
REcolorado Customer Care may add a compliance note if a listing has been modified by MLS staff.
For example, a listing may be expired and relisted by our Care team if a critical error was made during the first listing entry. Historical data for the property will be available, and the Compliance Note will allow other brokers to understand why the listing was expired and re-listed.
Compliance Notes appear in red at the top of the listing details in REcolorado Matrix, as in the example below.
Accurate Information Levels the Playing Field
When you agree to input listings into REcolorado Matrix, you also agree to input listings in accordance with REcolorado MLS Rules and Regulations. That includes entering accurate listing data, “Listing information submitted to the MLS, whether it is required or optional, must be accurate.” The rules and regulations help make sure no one listing has an advantage over another.
For example, it’s against the rules to put personal advertising or third-party advertising in public remarks. So, if you were to come across public remarks on a listing that included a phone number, email address or another way to contact someone, that would be an instance where you could use ReportIt to let us know, and we’ll get in touch with the listing broker so the information can be appropriately adjusted.
Have questions about REcolorado Rules and Regulations or using the ReportIt buttons? You can reach our Customer Care team directly at support@REcolorado.com or 303.850.9576, option 1. We’re here for you six days per week.
When I find errors on listings, I report it directly to the listing agent.
Is there some reason that solution was not suggested as a way to quickly, directly, and easily correct erroneous data?
It is inefficient to involve an outside third party and cause them more unnecessary workload.
How do we report a listing that isn’t listed in the MLS, yet there has been a sign- Not a coming soon, in the yard for over a week? I asked on the clear cooperation what “No public marketing” means when seller doesn’t want the house in MLS. Does that include no sign?
Karen, Please share this information with REcolorado Customer Care or Compliance and include the name of the listing broker, office, and address of the property. A yard sign is considered marketing. You can find additional answers in our Clear Cooperation FAQs post.