6 of the Many Things Customer Care Can Do for You

REcolorado Customer Care is here for you six days a week. Yep, even on Saturday! They’re friendly, fast, and they’ll get you what you need when you need it. In combination with our hands-on training classes, our Customer Care team can help you learn to use REcolorado’s Matrix MLS to increase the visibility of your listings and to gather the listings you need to help your buyer find their dream home. Plus, they can help you understand the supplemental tools and services that are available to you and that don’t cost you any additional money to use, like Remine, ePropertyWatch, and Listing Metrics.

Don’t hesitate to contact Customer Care at support@REcolorado.com or call 303.850.9576, option 1. Here are just some of the many things they can do for you:

Fix Map Pin Placements

Have you ever opened your listing and realized your map pin was slightly out of place? Customer Care has you covered. Call ‘em up and they’ll help you fix it! This will ensure brokers, their clients, and also appraisers who view your listing can tell exactly where the property is located.

Correct Listing Errors

Errors happen and you’re not the first to make one. If you discover an error on your listing, don’t wait! Call Customer Care immediately and they’ll help get you squared away. Ensuring your listing includes accurate information will help it more easily be found by brokers and their clients. Additionally, accurate information is vital for brokers and appraisers who may include your listing in CMAs or other analysis.

An Extra Set of Eyes

If they notice that something looks out of place on your listing, they’ll send you a friendly note and will help you get it resolved.

Pro Tip: You can proactively check your listing details to make sure they line up with REcolorado Rules and Regulations. After you submit your listing, watch for the Input Succeeded screen. Then, click the Listing Compliance Check link. When you click the link, you’ll see a listing detail report from our handy tool called Listing Data Checker (LDC) indicating things you should note in red text.

Reactivate Expired Listings

If your listing expired within the last 30 days, Customer Care can reactivate it!

Pro Tip: Review the ABCs of Matrix Statuses. Do you know the difference between Expired and Withdrawn?

Adding a Listing

If you’re having trouble adding a new listing or you’re not sure what to do next, Customer Care is happy to help you out.

Pro Tip: Selecting the correct property type is the first step to entering an accurate listing.

Related Article: 5 Listing Entry Tips That Can Help You Save Time

Training Recommendations

If you’re looking at the class catalog or training class registration page and you’re unsure about which class to take, Customer Care is happy to assess your familiarity with the system and recommend the next best training class.


REcolorado Customer Care
Monday – Friday: 7:30 a.m. to 6:30 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
303.850.9576, option 1
support@REcolorado.com